He had a working AVG Free install, but he suddenly (maybe after some other program upgraded) got the error messages about the MS Visual C Redistributable dlls missing and then he tried reinstalling AVG Free to no avail.
It's my uncle's computer (new Asus laptop with Windows 10). Unfortunately I have the same problem as everyone else on this thread. Please check for the email on spam or junk folders if it is not present in the inbox. Once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email. This information will allow us to analyze the situation and provide you with solution:ġ) Click this link to download the AVG SysInfo tool.ģ) Click Accept to confirm the license agreement, and then click Continue.Ĥ) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.ĥ) Click Send, fill in your email address, and then click Send again.Ħ) We will analyze the received files and provide you with further information. Please follow these steps to send us diagnostic information from your computer. Sorry to hear about the inconvenience caused. I'm using AVG almost 10 years but since Windows10 i'll faced several isseus that cost me years of my life :P It looks like an campatibility with the newest release of Windows10 (nov 2015, version 1511, build 10586) - So please AVG developers keep it working with newest releases, specialy if remove tools didn't do the trick for fixing/reinstalling AVG. I have been struggle over 3 hours to fix this stuppid installation. (it didn't work directly for me but when i tried second time to open the AVG_Protection_Free_698.exe so it overwrite the installation wich gives me an new message: restart is needed so i did and it finaly complete the total installation of AVG) I read al lot of this toppics on AVG.com and no luck. Zen installed ok but the protection part didn't
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